Frequently Asked Questions
Everything you need to know about your Activ gear and orders.
How do I determine the right size for my athletic wear?
We provide a comprehensive size guide on every product page. We recommend measuring your chest, waist, and hips and comparing them to our chart. If you are between sizes, we suggest sizing up for a relaxed fit or sizing down for high-compression support.
What is your return policy for performance gear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, undergarments and water bottles are final sale unless defective.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear ready for a specific event or race.
How should I care for my Activ technical fabrics?
To maintain the moisture-wicking properties of your gear, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach, as these can break down performance fibers.
Do you offer international shipping?
Yes, Activ ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days, and duties may apply upon arrival.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.